FAQs

Anything you need to know about Dori, from our products, placing an order to shipping information. If there's anything we missed or if you still have a burning question left in your mind, get in touch with us at info@allthatdori.com or on WhatsApp. We're more than happy to chat and help!

Products

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Where are your products from?

Our products are all ethically made in India. We are proud to offer handcrafted jewellery from some of India's most exciting independent brands.

We also sell our own line of jewellery under Dori, which are designed in our Dubai studio and made in our Jaipur workshop.

What materials do you use for your products?

Most of our jewellery are made from brass plated in 18k or 22k gold for a clean finish. We also have pieces made from 925 or sterling silver.

You can find the specifics for each piece under the product details tab.

Do you have a physical store? Where can we shop your products?

We're grateful to be stocked at some of the Middle East's most exciting boutiques. Click here to find your local stockist. However, you can find our biggest collection here on our website.

We occasionally join popups and events in Dubai, which we announce over on Instagram. Make sure to follow us, or subscribe to our newsletter to get the latest updates!

Do you offer gift cards?

Yes, we do. Our gift cards come in SIX denominations for every budget. Definitely a great way to surprise your loved one or yourself!

Do you have gifting options available?

Yes, we do. All our jewellery comes with a bespoke pouch for storing. Gift boxes are also available upon request. Simply note your request upon checkout. Alternatively, you can email us with your order number at info@allthatdori.com and we'll arrange this for you.

Orders

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How do I know if my order has been placed?

Once you've successfully completed your purchase, we'll send you an order confirmation email containing your receipt. Make sure to check your junk mail or spam folder in case you can't find it!

Otherwise, you can email us at info@allthatdori.com and we'll resend this to you.

How can I pay for my order?

We accept payment via Visa, Visa Debit, MasterCard, AMEX and Paypal. Cash on delivery (COD) is also available for all orders placed in UAE and Saudi Arabia.

If you're having trouble paying for your order, please email us at info@allthatdori.com so we can help with alternative modes of payment.

Can I cancel my order?

Orders can be cancelled anytime before shipping. Just make sure to give us a heads up so we can sort this out for you immediately, as we aim to dispatch orders as quickly as possible.

Your refund will be processed through your mode of payment within 7-10 working days.

What currencies do you accept?

All currencies are accepted.

How do I apply a discount code?

New customers get a discount code upon entering their email address in the pop up that appears. The code is sent to their email address.

What should I do if I receive a damaged or incorrect item?

Pls contact us on info@allthatdori.com and we will rectify iti as soon as possible

Shipping

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Do you offer free shipping?

We offer free shipping for all orders over AED150 to UAE and aed 350 to Saudi Arabia.

Do you ship worldwide?

Yes, we do. We ship worldwide. The cost depends per country and/or region, and will automatically be calculated upon checkout.

If you're unable to find your country on the list, please email us at info@allthatdori.com and we'll see what we can do.

When will I get my order?

Orders usually take within 1-3 working days for Dubai, 2-4 working days for Abu Dhabi, and within a week for Saudi Arabia to be delivered. International orders on the other hand, usually take around 7-10 working days depending on the destination country and/or region. We are not liable for any delays caused by customs.

What about import charges?

International orders may be subject to customs or import duties and tax charges depending on the destination country. Customer will be liable for all import duties and charges, as we do not cover this cost.

How can I track my order?

International orders are sent a tracking number upon confirmation of the order.

Can I change my shipping address after placing an order?

Yes , as long as the shipment hasnt already been sent, you can change the shipping address

Do you offer in-store pickup or local delivery?

Yes, if you are local to dubai, please email us on info@allthatdori.com and you can collect the item in person from our workshop.

Returns & Exchanges

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Can I return or exchange an order?

While we're sad to see you unsatisfied with your order, we're more than happy to assist you with this.If there's an issue with your order, please email us at info@allthatdori.com within 10 days to request for return or exchange. Items must be in its original condition and packaging, unused and unworn, to be eligible for replacement. Customer will shoulder all fees of the shipment, including the replacement.

Please note we only accept returns for store credit. For more info, please check our Returns & Exchange policy.

Can I return or exchange sale items?

All items purchased on sales are deemed final. They cannot be returned or exchanged.

Care & Maintenance

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How should I store my jewelry when not in use?

Store your jewellery in its own pouch, set in a dry place away from humidity, moisture and extreme temperature.

Can I wear your jewelry while swimming or showering?

Remove your jewellery when washing up or showering, as soap particles may become lodged in stone settings and crevices. Soap can also leave a film over metal and stones, which can create a dull appearance.

How can I prevent my jewellery from tarnishing and maintain its shine?

Reduce exposure of your jewellery to chemicals to avoid tarnishing of metals. We recommend only wearing your jewellery after you've finished applying makeup, perfume and other beauty products.

Sustainability & Ethics

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Do you use sustainable packaging?

We work with a woman owned NGO in jaipur that uses old saris to create jewelry pouches!

How do you ensure ethical labor practices?

We are committed to ethical and sustainable business practices, which is why we ensure that all our workers receive fair trade wages. This means that we compensate our artisans and employees with wages that are not only legal but also equitable, reflecting the true value of their skills, craftsmanship, and labor.

Do you have a recycling program for old jewelry?

To minimize waste and uphold our commitment to sustainability, we repurpose materials from unsold pieces by melting down the stones and incorporating them into our next collection. This process allows us to reduce environmental impact while preserving the quality and beauty of our materials.

Brand & Community (For future Purposes)

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Do you have social media? Where can I follow you?

Yes! You can follow us on Instagram (@allthatdori) and Facebook (All That Dori) for the latest updates, new collections, and styling inspiration.

Where can I read customer reviews?

You can find customer reviews on our website. We also share testimonials on our social media pages.

Do you collaborate with influencers or content creators?

Yes, we love working with influencers and content creators! If you're interested in collaborating, feel free to reach out to us via email at info@allthatdori.com or send us a DM on Instagram at @allthatdori.

Do you have a referral program?

Yes! Our referral program allows you to earn rewards when you refer friends. They get a discount on their first purchase, and you get a reward for spreading the love! Reach out to us via email at info@allthatdori.com or send us a DM on instagramat @allthatdori.

Do you have an affiliate or ambassador program?

Yes! We have an affiliate/ambassador program where creators can earn commissions and exclusive perks. If you're passionate about our brand, reach out to us via email at info@allthatdori.com or send us a DM on instagramat @allthatdori.

Need Help?

Can't find what you're looking for or need help with our products? You can always reach us via chat, email or WhatsApp from Monday to Friday, 9AM—7PM (UAE).

E: info@allthatdori.com / W: +971 50 785 4556