FAQs

Anything you need to know about Dori, from our products, placing an order to shipping information. If there's anything we missed or if you still have a burning question left in your mind, get in touch with us at info@allthatdori.com or on WhatsApp. We're more than happy to chat and help!

Products

Our products are all ethically made in India. We are proud to offer handcrafted fashion, jewellery and homeware from some of India's most exciting independent brands.

We also sell our own line of jewellery under Dori, which are designed in our Dubai studio and made in our Jaipur workshop.

For jewellery, most of the pieces we carry are made from brass plated in 18k or 22k gold for a clean finish. We also have pieces made from 92.5 or sterling silver.

For apparel, this ranges from handloom cotton, linen to chanderi silk. You can find the specifics for each piece under the product details tab.

We're grateful to be stocked at some of the Middle East's most exciting boutiques. Click here to find your local stockist. However, you can find our biggest collection here on our website.

We occasionally join popups and events in Dubai, which we announce over on Instagram. Make sure to follow us, or subscribe to our newsletter to get the latest updates!

Yes, we do. Our gift cards come in SIX denominations for every budget. Definitely a great way to surprise your loved one or yourself!

Orders

Once you've successfully completed your purchase, we'll send you an order confirmation email containing your receipt. Make sure to check your junk mail or spam folder in case you can't find it!

Otherwise, you can email us at info@allthatdori.com and we'll resend this to you.

We accept payment via Visa, Visa Debit, MasterCard, AMEX and Paypal. Cash on delivery (COD) is also available for all orders placed in UAE and Saudi Arabia.

If you're having trouble paying for your order, please email us at info@allthatdori.com so we can help with alternative modes of payment.

Orders can be cancelled anytime before shipping. Just make sure to give us a heads up so we can sort this out for you immediately, as we aim to dispatch orders as quickly as possible.

Your refund will be processed through your mode of payment within 7-10 working days.

Yes, we do. All our jewellery comes with a bespoke pouch for storing. Gift boxes are also available upon request.

Simply note your request upon checkout. Alternatively, you can email us with your order number at info@allthatdori.com and we'll arrange this for you.

While we're sad to see you unsatisfied with your order, we're more than happy to assist you with this.

If there's an issue with your order, please email us at info@allthatdori.com within 10 days to request for return or exchange. Items must be in its original condition and packaging, unused and unworn, to be eligible for replacement. Customer will shoulder all fees of the shipment, including the replacement.

Please note due to COVID-19, we only accept returns for store credit.

For more info, please check our Returns & Exchange policy.

All items purchased on sales are deemed final. They cannot be returned or exchanged.

Custom & Preorders

Yes, most of our products are available to preorder unless otherwise stated.

If there's a product you're interested in placing a preorder for but can't find on our website, please email us at info@allthatdori.com and we'll see what we can do for you.

Custom or preorder pieces typically take 4-7 weeks to be made and delivered.

We'll send you an email as soon as your preorder is ready to be dispatched.

Made-to-order pieces cannot be cancelled and refunded once they go into production.

Shipping

We're pleased to tell you that we offer free shipping for all orders in UAE and Saudi Arabia. No minimum purchase required!

Yes, we do. We ship worldwide via DHL. The cost depends per country and/or region, and will automatically be calculated upon checkout.

If you're unable to find your country on the list, please email us at info@allthatdori.com and we'll see what we can do.

Orders usually take within 1-3 working days for Dubai, 2-4 working days for Abu Dhabi, and within a week for Saudi Arabia to be delivered.

International orders on the other hand, usually take around 7-10 working days depending on the destination country and/or region. However, due to COVID-19 restrictions, please expect delays with international orders.

We are not liable for any delays caused by customs.

International orders may be subject to customs or import duties and tax charges depending on the destination country. Customer will be liable for all import duties and charges, as we do not cover this cost.

Need Help?

Can't find what you're looking for or need help with our products? You can always reach us via chat, email or WhatsApp from Monday to Friday, 9AM—7PM (UAE).

E: info@allthatdori.com / W: +971 50 785 4556