FAQs
Anything you need to know about Dori, from our products, placing an order to shipping information. If there's anything we missed or if you still have a burning question left in your mind, get in touch with us at info@allthatdori.com or on WhatsApp. We're more than happy to chat and help!
Products
Our products are all ethically made in Jaipur, India. We are also proud to offer handcrafted jewellery from some of India's most exciting women owned independent brands.
We also sell our own line of jewellery under Dori, which are designed in our Dubai studio and made in our Jaipur workshop.
Most of our jewellery are made from brass & plated in 18k or 22k gold for a clean finish. We also have pieces made from 925 or sterling silver. You can find the specifics for each piece under the product details tab.
We stock with Namshi and are grateful to have pop ups across the UAE all year round . to know more about these follow us on our instagram - allthatdori. You can find our biggest collection here on our website.
Yes, we do. All our jewellery comes with a bespoke pouch for storing. Gift boxes are also available upon request. Simply note your request upon checkout. Alternatively, you can email us with your order number at info@allthatdori.com and we'll arrange this for you.
Yes, we do. Our gift cards come in SIX denominations for every budget. Definitely a great way to surprise your loved one or yourself!
We are known for our large collection of bespoke pieces. Since we dont mass make our jewelry, from time to time we do restock our sold out items but not very often.
We will fix your piece for free if there is any damage within the first 6 months.
Orders
Once you've successfully completed your purchase, we'll send you an order confirmation email & watsapp containing your receipt. Make sure to check your junk mail or spam folder in case you can't find it!
Otherwise, you can email us at info@allthatdori.com and we'll resend this to you.
We accept payment via Visa, Visa Debit, MasterCard, AMEX, Zbooni and Paypal. We also accept installments payments by partnering with Tabby . Cash on delivery (COD) is also available for all orders placed in the UAE. If you're having trouble paying for your order, please email us at info@allthatdori.com so we can help with alternative modes of payment.
Orders can be cancelled anytime before shipping. Just make sure to give us a heads up so we can sort this out for you immediately, as we aim to dispatch orders as quickly as possible. Your refund will be processed through your mode of payment within 7-10 working days.
All currencies are accepted.
New customers get a discount code upon entering their email address in the pop up that appears. The code is sent to their email address.
Pls contact us on info@allthatdori.com and we will rectify iti as soon as possible
Shipping
We offer free shipping for all orders over AED150 to UAE and aed 350 to Saudi Arabia.
Yes, we do. We ship worldwide. The cost depends per country and/or region, and will automatically be calculated upon checkout.
If you're unable to find your country on the list, please email us at info@allthatdori.com and we'll see what we can do.
Orders usually take within 1-3 working days for Dubai, 2-4 working days for Abu Dhabi, and within a week for Saudi Arabia to be delivered. International orders on the other hand, usually take around 7-10 working days depending on the destination country and/or region. We are not liable for any delays caused by customs.
International orders may be subject to customs or import duties and tax charges depending on the destination country. Customer will be liable for all import duties and charges, as we do not cover this cost.
International orders are sent a tracking number upon confirmation of the order.
Yes , as long as the shipment hasnt already been sent, you can change the shipping address
Yes, if you are local to dubai, please email us on info@allthatdori.com and you can collect the item in person from our workshop.
Need Help?
Can't find what you're looking for or need help with our products? You can always reach us via chat, email or WhatsApp from Monday to Friday, 9AM—7PM (UAE).
E: info@allthatdori.com / W: +971 50 785 4556